Forms

  • Consumer Inquiry Form

    How We Can Help - Inquiries

    NCUA’s Consumer Assistance Center provides consumers with information about federal consumer financial protection and share insurance matters, as well as assists consumers in resolving disputes with credit unions. MyCreditUnion.gov and the online Consumer Assistance Center provide helpful consumer resources, including the CU Locator, Find an Answer, NCUA Fraud Prevention Center, and brochures and publications for consumers.

    Additionally, you may speak to a consumer assistance representative about your questions or concerns by contacting the NCUA Consumer Assistance Center at 800-755-1030, Monday-Friday 8 AM to 5 PM ET. However, in order for us to review a specific question, we must receive your inquiry in writing.

    DOWNLOAD ENGLISH PDF   DOWNLOAD SPANISH PDF   PORTAL ONLINE FORM

  • Consumer Assistance Form

    1. Have you checked the Find an Answer resource for information about regulations, your rights as a consumer, and answers to frequently asked financial questions?
    2. If you are ready to take the next step, the NCUA Consumer Assistance Center assists consumers in resolving disputes with credit unions and providing information about federal consumer financial protection and share insurance matters. We have found that complaints can normally be resolved if the complainant works with the credit union directly. As member-owned financial cooperatives, credit unions have a strong interest in resolving disputes with consumers in an appropriate and timely manner.

    If you would like to file a complaint, click on the link(s) below to access the online Consumer Assistance Form.

    DOWNLOAD ENGLISH PDF   DOWNLOAD SPANISH PDF   PORTAL ONLINE FORM

  • Appraisal Complaint Form

    Use this form if you would like to submit a written complaint that an entity has failed to comply with the appraisal independence standards or Uniform Standards of Professional Appraisal Practice (USPAP).

    The Interagency Appraisal Complaint Form is designed to collect information necessary for NCUA to take further action on a complaint from an appraiser, other individual, financial institution, or other entities. The appropriate regulator will use the information to take further action on the complaint to the extent it relates to an issue within its jurisdiction.

    NCUA will forward your complaint to the appropriate regulator if the entity is not within NCUA’s jurisdiction to investigate.

    DOWNLOAD ENGLISH PDF   DOWNLOAD SPANISH PDF   PORTAL ONLINE FORM

  • NCUA’s Authority and Privacy Statement

    NCUA's Authority

    Please note, NCUA does not have the authority to resolve every type of problem that may arise with a credit union. We are unable to resolve contract disputes or undocumented factual disputes between a consumer and a credit union. In these cases, we suggest that you contact an attorney. We cannot investigate matters that are the subject of a pending lawsuit or offer legal assistance. NCUA cannot represent consumers in settling claims or recovering damages. NCUA does not own, operate, or control credit unions, nor do we establish their operating policies and procedures. We cannot dictate the range of services they offer and are unable to resolve complaints about customer service or disagreements over specific credit union policies and procedures not addressed by federal law or regulation.
     

  • Privacy

    The information collected is solicited to provide the NCUA with data that is necessary and useful in reviewing requests received from individuals regarding their interactions with federal and federally insured credit unions. You are not required to give us this information. However, without such information, our ability to complete a review or to provide requested assistance may be hindered. It is intended that the information you provide to us will be used within NCUA and provided to the credit union that is the subject of your complaint or inquiry. As required by law, we may make additional disclosures of such information.

    Do not include personal or confidential information such as your social security, credit card, or account numbers when corresponding with the CAC. If it is necessary to supply a document that contains personal or confidential information, the information should be redacted before the document is submitted to the CAC.