My loan was charged-off. So why is the credit union still requiring payment?

A credit union must charge off any loan that has…

My monthly mortgage payment is $500 (principal and interest). I sent a payment of $1,000 with the intent of applying the surplus to the principal, but the credit union applied the entire surplus to the interest. Can it do this?

Generally, federal credit unions will allow you…

My payment is due on the 4th of the month, however this month the 4th is a federal holiday. I generally mail my payments to the credit union. Why don’t they change the due date on the bill?

Effective February 22, 2010, the law requires…

My share draft account has unauthorized monthly charges/withdrawals from a merchant. The charges started eight months ago, but I just noticed them. The credit union will not reverse the charges. How can I stop this?

Immediately notify the credit union. Identify by…

My share draft account statement contains an error due to an electronic funds transfer (debit card /ACH/preauthorized withdrawal)? What should I do?

You have 60 days from the date a problem or error…

The credit union just reduced my Home Equity Line of Credit (HELOC) so that it is equal to the amount I have already borrowed. I am worried that if they reduce the limit any further that it may raise my payment. Is this possible?

No. Federal law prohibits the credit union from…

The credit union keeps calling me about applying for a credit card. I told them to stop, but they keep calling. Can the credit union do this?

Contact the credit union in writing, requesting…

The credit union paid a check/share draft from my account that was for the wrong amount. The credit union stated that I waited too long to report the loss. How long is too long?

Credit unions are only required to provide…

The credit union placed a hold on a cashier's check that later turned out to be fraudulent. Aren't cashier's checks supposed to be honored immediately?

Generally, cashier's checks must be made…

The credit union sent me a credit card that I didn't request. Isn't this against the law?

Generally, credit cards may be issued only in…

The credit union sold my mortgage loan to another financial institution without my permission. Can it do this?

Yes. Federal laws and regulations permit…

Under what circumstances, can the credit union charge me an overdraft fee for paying a one-time debit card transaction?

Credit unions may assess fees for paying an ATM…

We are a $10 million community chartered credit union that serves 2 counties for members that live, work, worship, or attend school in our geographic area. Can we accept new members who regularly shop in these 2 counties?

No. Our community field of membership rules do…

What happens if NCUA approves a community expansion that is under 2.5 million potential members, but future population growth causes the number of potential members to exceed 2.5 million?

The population of a proposed community charter…

What is a short-term loan?

Credit unions offer attractive alternatives to…

What is an unauthorized charge?

"Unauthorized use" is when someone other than the…

What is meant by “strong dependency relationship” in the new Inclusion of SEG Contractor Rules?

The rule defines a “strong dependency…

What is NCUA?

The National Credit Union Administration (NCUA)…

What is skip-a-payment?

Many credit unions offer a skip-a-payment option…

What is the purpose of NCUSIF?

The NCUSIF protects members’ accounts in…

What should I do if there are unauthorized charges on my account?

You should contact your credit union right away.…

What would an "FDIC insured non-depository" be?

A non-depository institution is an entity that…

When does the rule become effective and when can we submit a request under the new rule?

The new rule became effective February 6, 2017.…

When you open a deposit account, what kinds of disclosure does a credit union have to provide?

Before you open an account, credit unions must…

Who is responsible for upkeep on the home on a HECM?

It is important to remember that you are still…