I filed a claim with the credit union regarding an electronic fund transfer (EFT) error that happened five days ago. The credit union has not responded. What can I do?

Generally, a credit union can take up to 10…

I have a joint account. Do we both need to opt-in or agree?

No. For a jointly held account, affirmative…

I have an overdraft line of credit with the credit union to cover possible overdrafts. How will this new rule affect me?

The new rule applies to overdraft protection…

I just got my quarterly statement and the credit union is charging me dormant / inactive account fees. Is this legal?

Yes. Federal law allows credit unions to charge…

I just noticed a charge on my statement that I did not authorize. That same charge appeared on my prior statement as well. What should I do?

You should notify the credit union immediately of…

I just received a notice saying that the interest rate on my credit card account is going to increase in 45 days. Can I continue making purchases with my card at the existing interest rate for 45 days?

No, you will not be able to continue using your…

I made a deposit by check/share draft or cash and received a receipt, but the credit union says that its records do not reflect the deposit. Since I have a receipt, doesn't the credit union have to credit my account?

You should contact the credit union and provide a…

I mailed my credit card payment prior to the due date, but the credit union still charged me a late fee. Can it do this?

Credit unions are not obligated to honor postmark…

I mailed my mortgage payment before the due date. However, the credit union received it one day after the due date, and I was charged a late fee. Can it do this?

Yes. You must mail your payment in sufficient…

I need a copy of my credit union statement (or other records). Can you help?

The NCUA can't obtain member records on your…

I paid my credit card on the 31st day after the payment due date, and the credit union reported that I made a late payment to a credit reporting agency. Can the credit union do that?

Generally, yes. Whether a payment is late is…

I paid off my mortgage / home equity / consumer loan and the credit union charged me a high prepayment penalty. I wasn't aware that the loan had a prepayment penalty. What can I do?

Generally, federal credit unions cannot charge a…

I re-deposited a check. Now the credit union says that it has placed an exception hold on my funds. What does that mean?

The credit union may use an exception hold on a…

I received a letter stating that I have been pre-approved for a credit card with a high credit limit and a low annual percentage rate. What does this mean?

Generally, when you are "pre-approved" for a…

I was late with one payment and the credit union repossessed my car. Can it do this?

There are no laws or regulations that address…

If a credit union serves a specific military base rather than a full branch of the military, would the "honorably discharged" language apply?

Yes, but it will only apply to that branch of the…

If at the time of approval as a well-defined local community a multiple political jurisdiction was under 2.5 million people, does the area qualify as a previously approved if the population now exceeds 2.5 million people?

There is no population limit applicable to a…

If company A is in our membership and they have contractors with less than 3,000 employees, can we add the contractor company to our FOM?

Yes. Subject to any limitations in the clause…

If our original group was an airbase, can anyone who is retired Air Force now join?

We need to make a distinction between honorably…

In rural areas, does the 'ability and intent' to serve dictate that there must be a physical building? One of our counties has a population of only 250 people.

No. However, a credit union requesting a charter…

Is the credit union required to provide truth in lending disclosures for all loans?

No. The credit union is not required to provide a…

Is the credit union required to send me a monthly statement on my share draft or share account?

Credit unions are only required to provide…

My credit card has a fixed rate. Is the credit union allowed to raise it?

For credit card accounts, the term “fixed rate”…

My credit union is located in the District of Columbia, so can I via the honorably discharged veterans expand my market into Maryland and Virginia?

No. This authority only applies to military…

My Home Equity Line of Credit (HELOC) was reduced or frozen. What can I do to have the credit line reinstated? What can I do to appeal the decision?

Federal law provides two options. The first is,…